In the process of purchasing shot blasting machines, the quality of service is just as important as the quality of the equipment. We will introduce our services in detail from three dimensions: pre-sales, sales, and after-sales.
Pre-sales service covers all service stages from the initial contact with the customer to the signing of the contract, with the goal of ensuring that the customer chooses the right equipment and makes an informed purchase.
Our technical team will communicate in depth with the customer to understand their specific needs. This includes the type of workpiece (castings, forgings, steel plates, structural steel, steel pipes, etc.), the size and weight range of the workpiece, cleaning requirements (rust removal, oxide scale removal, strengthening, deburring), expected output (daily or shift processing capacity), site conditions, and environmental protection requirements. Based on this information, we recommend the most suitable equipment type and configuration scheme for the customer.
We will introduce the performance characteristics, technical parameters, working principle, and operation methods of the equipment to the customer in detail. For customers who can visit the factory, we can arrange on-site equipment demonstrations, allowing them to intuitively understand the equipment's operating status and cleaning effect. Customers can also send workpiece samples to our company for trial runs. We provide before-and-after comparison data and photos.
Our technical staff is available to answer any questions customers may have regarding shot blasting processes, including equipment selection, process parameter settings, abrasive selection, dust removal system configuration, installation conditions, and automation solutions. Customers can communicate with us via telephone, email, video conferencing, and other methods.
Based on the results of our needs analysis, we provide customers with detailed equipment configuration solutions and quotations. The quotation clearly lists equipment specifications, configuration lists, technical parameters, delivery time, payment methods, and warranty terms, ensuring a clear understanding for customers.
For customers with special needs, we offer non-standard customization services. We customize key components and control systems based on the specific dimensions, shape, weight, and cleaning requirements of the workpiece, ensuring a precise match between the equipment and the customer's production requirements.
We explain all terms in the contract to customers in detail, including equipment configuration, delivery time, payment methods, warranty coverage, after-sales service, and liability for breach of contract, ensuring that both parties reach a consensus before signing the contract.
Sales service encompasses all service stages from contract signing to equipment delivery, aiming to ensure on-time delivery and reliable quality.
We provide customers with basic equipment documentation, including general layout plan, foundation plan, electrical schematics, operation manual, and a list of vulnerable parts. The foundation plan helps customers complete the foundation construction for equipment installation in advance, and the operation manual helps customers understand the equipment's operation and maintenance requirements.
The equipment undergoes a rigorous quality inspection process before leaving the factory, including raw material inspection upon arrival, processing inspection, assembly inspection, no-load testing, and load testing. Customers can inspect the equipment at the factory before delivery to confirm that all performance indicators meet contract requirements before shipment. We provide a certificate of conformity and test report.
After the equipment arrives at the customer's site, we provide detailed installation guidance. For customers who require on-site installation guidance and commissioning services, engineers can be arranged. Engineers are responsible for equipment installation inspection, electrical wiring guidance, no-load testing, and load testing to ensure normal equipment operation.
During the equipment manufacturing process, we will regularly inform customers of the production progress, keeping them informed of each stage of the manufacturing process. Customers can contact us at any time if they have any questions or require adjustments.
After-sales service is a long-term support system for customers after equipment delivery, aiming to ensure the long-term stable operation of the equipment and give customers peace of mind.
The entire equipment comes with a 12-month warranty, calculated from the date of acceptance. During the warranty period, we will be responsible for free repair or replacement of parts for malfunctions and damage caused by manufacturing quality issues. After the warranty period, we provide lifetime paid repair services and technical support. Wear parts (such as shot blasting blades, directional sleeves, shot distribution wheels, wear-resistant protective plates, dust collector filter cartridges, etc.) are not covered by the warranty.
After the equipment installation and commissioning are completed, we provide systematic training for customer operators. The training content includes an introduction to the equipment's working principle and structure, operating procedures and precautions, daily inspection and maintenance, troubleshooting methods for common faults, and safe operating procedures. Training can be conducted at the customer's site or our factory.
We regularly follow up with customers to understand their equipment usage and satisfaction. Customers can inform us of any problems or suggestions encountered during use via phone, email, or online feedback channels. We will respond promptly to customer feedback and continuously improve product quality and service levels.
We are committed to providing customers with comprehensive service support from pre-sales to after-sales. In the pre-sales stage, we help customers select the right equipment; in the sales stage, we ensure on-time delivery; and in the after-sales stage, we guarantee the long-term stable operation of the equipment. Customer satisfaction is our ultimate goal.
For more service details, please contact our service team.
